:root{
  --azul-profundo:#0A1929;
  --azul-medio:#102A43;
  --blanco:#FFFFFF;
  --offwhite:#F7F9FB;
  --celeste:#A2C6D4;
  --azul-electrico:#2196F3;
  --azul-electrico-hover:#1976D2;
  --texto-body:#102A43;
  --texto-title:#0A1929;
  --texto-muted:#5B7083;
  --linea:rgba(10,25,41,0.12);
  --verde:#27AE60;
  --naranja:#E8A33D;
  --rojo:#D64545;
  --ease:cubic-bezier(0.33,1,0.68,1);
}
*{box-sizing:border-box;}
html,body{margin:0;padding:0;}
body{
  background:var(--offwhite);
  color:var(--texto-body);
  font-family:'Montserrat','Helvetica Neue',Arial,sans-serif;
  -webkit-font-smoothing:antialiased;
}
.container{max-width:640px;margin:0 auto;padding:0 16px;}

header.top{
  background:linear-gradient(135deg,#0A1929 0%,#102A43 100%);
  border-top:6px solid var(--azul-electrico);
  padding:22px 0;
}
header.top .container{display:flex;align-items:center;justify-content:space-between;}
header.top .marca{color:#fff;font-weight:800;font-size:15px;letter-spacing:.3px;}
header.top .marca span{color:var(--azul-electrico);}
header.top .modo{color:rgba(255,255,255,.7);font-size:12px;}

.progress-wrap{padding:14px 0 0;}
.progress-bar{height:4px;background:var(--linea);border-radius:2px;overflow:hidden;}
.progress-fill{height:100%;background:var(--azul-electrico);width:16.6%;transition:width .3s var(--ease);}
.progress-label{font-size:12px;color:var(--texto-muted);margin:8px 0 0;font-weight:600;}

main{padding:20px 0 100px;}
.step{display:none;}
.step.active{display:block;animation:fade .25s var(--ease);}
@keyframes fade{from{opacity:0;transform:translateY(6px);}to{opacity:1;transform:translateY(0);}}
.step h2{font-size:21px;font-weight:800;color:var(--texto-title);margin:4px 0 6px;}
.step p.step-hint{font-size:13.5px;color:var(--texto-muted);margin:0 0 20px;line-height:1.5;}

.field{margin-bottom:18px;}
.field-label{display:block;font-size:13px;font-weight:700;color:var(--texto-title);margin-bottom:6px;}
.field-label .optional{font-weight:400;color:var(--texto-muted);}
.field-hint{font-size:12px;color:var(--texto-muted);margin:4px 0 0;}

input[type=text],input[type=tel],input[type=email],input[type=number],input[type=date],select,textarea{
  width:100%;padding:12px 13px;border:1.5px solid var(--linea);border-radius:8px;
  font-family:inherit;font-size:15px;color:var(--texto-body);background:#fff;
}
textarea{min-height:80px;resize:vertical;}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--azul-electrico);}
input:invalid:not(:placeholder-shown),.field.invalid input,.field.invalid textarea{border-color:var(--rojo);}

.option-list{display:flex;flex-direction:column;gap:8px;}
.option{
  display:flex;align-items:center;gap:10px;padding:12px 13px;border:1.5px solid var(--linea);
  border-radius:8px;cursor:pointer;font-size:14.5px;background:#fff;
}
.option input{width:16px;height:16px;flex-shrink:0;}
.option:has(input:checked){border-color:var(--azul-electrico);background:rgba(33,150,243,.06);}

.semaforo{display:grid;grid-template-columns:1fr auto;align-items:center;gap:10px;
  padding:10px 0;border-bottom:1px solid var(--linea);}
.semaforo:last-child{border-bottom:none;}
.semaforo-label{font-size:14px;font-weight:600;}
.semaforo-opts{display:flex;gap:6px;}
.semaforo-opts label{position:relative;}
.semaforo-opts input{position:absolute;opacity:0;width:100%;height:100%;cursor:pointer;margin:0;}
.dot{width:30px;height:30px;border-radius:50%;display:flex;align-items:center;justify-content:center;
  border:2px solid var(--linea);font-size:11px;font-weight:700;color:var(--texto-muted);}
.semaforo-opts input:checked + .dot.verde{background:var(--verde);border-color:var(--verde);color:#fff;}
.semaforo-opts input:checked + .dot.naranja{background:var(--naranja);border-color:var(--naranja);color:#fff;}
.semaforo-opts input:checked + .dot.rojo{background:var(--rojo);border-color:var(--rojo);color:#fff;}
.semaforo-opts input:checked + .dot.gris{background:var(--texto-muted);border-color:var(--texto-muted);color:#fff;}

.account-search{position:relative;}
.account-results{border:1.5px solid var(--linea);border-radius:8px;margin-top:6px;overflow:hidden;display:none;}
.account-results.show{display:block;}
.account-result{padding:11px 13px;border-bottom:1px solid var(--linea);cursor:pointer;font-size:13.5px;}
.account-result:last-child{border-bottom:none;}
.account-result:hover,.account-result.sel{background:rgba(33,150,243,.08);}
.account-result b{display:block;font-size:14px;}
.account-result .meta{color:var(--texto-muted);font-size:12px;}
.account-chip{display:flex;align-items:center;justify-content:space-between;padding:12px 13px;
  border:1.5px solid var(--azul-electrico);border-radius:8px;background:rgba(33,150,243,.06);margin-top:8px;}
.account-chip button{background:none;border:none;color:var(--texto-muted);font-size:12px;cursor:pointer;text-decoration:underline;}
.account-info-box{background:#fff;border:1px solid var(--linea);border-radius:8px;padding:12px 13px;margin-top:8px;font-size:13px;color:var(--texto-muted);}

.step-nav{display:flex;justify-content:space-between;gap:12px;margin-top:26px;}
.btn{border:none;border-radius:8px;padding:13px 22px;font-family:inherit;font-size:14.5px;font-weight:700;cursor:pointer;}
.btn-primary{background:var(--azul-electrico);color:#fff;}
.btn-primary:hover{background:var(--azul-electrico-hover);}
.btn-primary:disabled{opacity:.5;cursor:not-allowed;}
.btn-ghost{background:none;color:var(--texto-muted);}
.btn-ghost:disabled{opacity:.35;cursor:not-allowed;}
.btn-link{background:none;border:none;color:var(--azul-electrico);font-weight:700;font-size:13px;cursor:pointer;padding:6px 0;}

.summary-box{background:#fff;border:1px solid var(--linea);border-radius:10px;padding:16px;margin-bottom:16px;}
.summary-row{display:flex;justify-content:space-between;align-items:center;padding:9px 0;border-bottom:1px solid var(--linea);font-size:13.5px;}
.summary-row:last-child{border-bottom:none;}
.summary-row .ok{color:var(--verde);font-weight:700;}
.summary-row .falta{color:var(--rojo);font-weight:700;}
.etapa-pill{display:inline-block;padding:5px 12px;border-radius:20px;font-size:12px;font-weight:700;margin-top:10px;}
.etapa-pill.diag{background:rgba(39,174,96,.14);color:var(--verde);}
.etapa-pill.lead{background:rgba(230,163,61,.16);color:var(--naranja);}

.status-banner{padding:11px 14px;border-radius:8px;font-size:13px;font-weight:600;margin-bottom:16px;display:none;}
.status-banner.show{display:block;}
.status-banner.offline{background:rgba(230,163,61,.14);color:#8a5a10;}
.status-banner.sending{background:rgba(33,150,243,.12);color:var(--azul-electrico-hover);}
.status-banner.error{background:rgba(214,69,69,.12);color:var(--rojo);}

.thanks{display:none;text-align:center;padding:40px 0;}
.thanks.show{display:block;}
.thanks .check{width:56px;height:56px;border-radius:50%;background:rgba(39,174,96,.12);
  display:flex;align-items:center;justify-content:center;margin:0 auto 18px;}
.thanks h2{margin:0 0 8px;}
.thanks p{color:var(--texto-muted);font-size:14px;line-height:1.6;}
.thanks .fallback{margin-top:22px;text-align:left;}
.thanks textarea{min-height:120px;font-size:12.5px;}
.thanks-actions{display:flex;gap:10px;margin-top:10px;flex-wrap:wrap;}

.audio-rec{display:flex;align-items:center;gap:10px;flex-wrap:wrap;}
.audio-rec .time{font-size:13px;color:var(--texto-muted);font-variant-numeric:tabular-nums;}
.audio-player{margin-top:8px;width:100%;}

footer{padding:20px 0 40px;text-align:center;font-size:11.5px;color:var(--texto-muted);}